Who we are
This website is operated by Artificial Grass Kitchener, a synthetic turf installation and supply business serving Kitchener, Waterloo, Cambridge, Guelph and the surrounding Waterloo Region in Ontario. Our website address is https://artificialgrasskitchener.ca. This policy explains what information we collect when you contact us and how we use it.
What we collect
The only personal information we collect directly from you is what you choose to enter into our quote or contact form. That form asks for your name, phone number, email address, service address (street, city and postal code) and a short message describing your project. We do not ask for or store payment details on this website.
Why we collect it and how we use it
We use the details you submit for one purpose: to respond to your quote or service request and to contact you about your project. That means using your phone number, email or address to reach you, prepare an estimate, and arrange any work you ask us to carry out. We do not use your information for unrelated marketing.
Who we share it with
When you submit the form, your details are transmitted to Artificial Grass Kitchener and to the third-party form-processing and automation provider we use to deliver, route and manage those submissions so we can handle your request. These providers act on our behalf and only process the information needed to pass your enquiry to our team. We do not sell, rent or trade your personal information to anyone.
Analytics & advertising
This site uses Google Tag Manager to manage measurement tags and the Meta Pixel to understand how visitors find and use the site and to measure the performance of our advertising. These tools may set cookies and collect standard technical information such as pages viewed, device and browser type, and approximate location. This data is used in aggregate to improve the site and our ads, not to identify you personally.
How long we keep it
We retain quote and contact submissions only for as long as needed to respond to your request and to keep reasonable records of work we have discussed or completed, after which the information is deleted or anonymized.
Your choices
You can ask us what information we hold about you, request a correction, or ask us to delete it. To make a request, or if you have any questions about this policy, contact us by email at [email protected] or by phone at (548) 900-9595.
This is a general privacy policy for our website and may be updated from time to time; any changes will be posted on this page.